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Frequently Asked Questions on Technical Issues

1. I'm new here... how do I get a computer/account?
2. Where do I save my files?
3. Is my stuff backed up? How do I get a deleted file back?
4. I need a personal web page / digital portfolio?
5. Why can't I access the web?
6. Why can't I log on to a Windows computer?
7. Why can't I get on the wireless network?
8. How do I log onto the Macs?
9. How do I get a file from the PC to the Mac or Vice Versa?
10. How do I get an administrator to unlock my computer?
11. What do I do if a computer is missing hardware (mouse/keyboard)?
12. How do I recover my password if I forgot what it is?
13. Why isn't the "My Documents" folder showing up?
14. Why isn't [this] progam starting?
15. The printer won't print / Why can't I print?!
16. How do I get a specific software package?
17. How do I get CD-Rs/floppies?
18. Can I bring in my own laptop/computer
19. How do I get files to and from home?
20. How can I save to My Documents when my disk space quota is filled?
21. How do I use Dreamweaver?
22. How do I change my password?
23. How do I use SFTP from a Mac?

 

 

 

1. I'm new here... how do I get a computer/account?
If you are new to High Tech High, you will have a login name which is the first letter of you first name, and your whole last name. Your password will be pre-made for you. If you don't know your pre-made password then you can go to Peter Estacio (director of computers) in his office durring office hours, and he will tell it to you. When you login for the first time, you will be prompted to change your password, and it is there that you will change your password to whatever you want. (IT Dept. Office Hours are Tuesday, Thursday: 9:00AM - 12:00PM).




2. Where do I save my files?

When you want to save any file, you will want to save it in your "my documents" folder. Never save any of your files to the desktop, because when you log off you will not get it back. Your my documents folder is directly connected to your own space on a shared drive on the network, and you will be the only one who can access it.



3. Is my stuff backed up? How do I get a deleted file back?
The files on the shared drive are backed up, but it its very difficult to restore deleted files. If you need to have a file restored please submit an urgent ticket.



4. I need a personal web page / digital portfolio?
Note: This tutorial was with the assumption that you have already made a digital portfolio, and now need to get it on the web

Introduction
Now that you have the webpage all built, you want to put it on the plato's websever that the school has set up for just this. Every student has a specific folder under the student part of the web drive.

Accessing the web drive
First you double click on the "My computer" icon that will be on your desktop. When you are in "My computer" you will see a drive that should say that its the W: somewhere in its name. (See Figure 1). You can see in the picture that the name of the web drive is web on 'plato' (W:)

Double click the web on 'plato' (W:) and you will be in another directory. From there you want to go into the folder students_html. When you go into this folder you want to select your graduation year, and under whatever you graduation year is, you will have a folder with your name. (See Figure 2). This is the students_html folder, from here select your graduation year, and your name and you should be in a empty folder.

Putting files into the folder
Now that you know where the folder is you have to move your DP into the folder. Make sure that the file you want as your first page that people goto is named index.html. If the file you want people to first see is called index.html, and it is in your folder under the W: drive, then it is on the web.

Seeing your file online
Now that you have your digital portfolio in the folder, it is online on the plato website. You want to go to plato, or if you are away from school you want to go to plato.hightechhigh.org. Go to the student tab on the top of the page. When in the student tab you can go to your graduating year and select you name and the file that you named index.html should show up.




5. Why can't I access the web?
If you are unable to access the web because it says that the "internet connection wizard" has been disabled, then that is nothing that you can help. The Internet connection wizard was disabled so people would not be able to get around the proxy that we have set up. If you can't get on the Internet because it says that the Internet connection wizard was disabled then you will have to find another computer, because there is nothing that you can do to get around it.

For any other reason, if you can't access the web it could be for a number of reasons. Have someone else try and get to the internet on the same computer and if it still doesn't work, then please submit a ticket from another computer that does have the internet saying that you can't access the web and list the computer name and location.



6. Why can't I log on to a Windows computer?
Usually in the case of not being able to logon to a windows machine it will give you an error saying that it can not logon to the ntc domain. In this case the CAT-5 wire that is supposed to be connected to the back of the machine is most likely not connected. If it is connected to the machine then the port is most likely turned off. In this case please submit a ticket saying that you cannot login to the machine and the cat-5 wire is connect can you please check to see if the port is on? Before you submit a ticket please have someone esle login to the machine to double check and see if it's just not your account.



7. Why can't I get on the wireless network?
If you can't get a network connection with one of the laptops bring the laptop back to a person in the IT Department and we will try to address the issue.



8. How do I log onto the Macs?
The macs are on a different server then the widows accounts, and it is for that reason that you have to have a seperate login and password. You will have to submit a ticket requesting a login and password, then AFTER submitting a ticket you can come by Peter's offcie during office ours to pick up the login and password. (IT Dept. Office Hours are Tuesday, Thursday: 9:00AM - 12:00PM).



9. How do I get a file from the PC to the Mac or vice versa?
To move files from a PC to a Mac, do the following:

1. On the PC, save the files you wish to move to the "My Documents" folder on your desktop.
2. On the Mac, connect to plato.hightechhigh.org via sftp. If you don't know how to do this click here.
3. On the Mac, download the files from plato.hightechhigh.org using the command "get [file on plato] [location on the Mac where you want the file to be saved]" e.g. "get mydoc.txt mydesktop".

To move files from a Mac to a PC, do the following:
1. On the Mac, connect to plato.hightechhigh.org via sftp. If you don't know how to do this click here.
2. On the Mac, upload the files you wish to move to plato.hightechhigh.org using the command "put [file on the Mac]" e.g. "put mydoc.txt".
3. On the PC, the files should now be in the "My Documents" folder on your desktop.


10. How do I get an administrator to unlock my computer?
First try to find the student who has locked the machine. Then grab your teacher so that they can log in, to log the student out.



11. What do I do if a computer is missing hardware (mouse/keyboard)?
If a computer is missing any piece of hardware, please submit a ticket specifying what hardware is missing and which computer it is.



12. How do I recover my password if I forgot what it is?
If you need your password reset, come see Peter during office hours and he can reset it for you. (IT Dept. Office Hours are Tuesday, Thursday: 9:00AM - 12:00PM).



13. Why isn't the "My Documents" folder showing up?
If your "My Documents" folder is not showing then there is most likely a problem with the group policies on the computer. In this case you should be able to access you my documents through the (H:) in "My Computer". This should only be a problem on a certain computer, if you go to another computer and you still can't see your "My Documents" then see if there is a way to submit a ticket, or come by Peter's office during office hours. (IT Dept. Office Hours are Tuesday, Thursday: 9:00AM - 12:00PM).



14. Why isn't [this] progam starting?
In the case of a program not starting you would more then likely just want to restart the computer. Errors happen all the time and a lot. If restarting the computer doesn't work, then try opening a file that uses the specific program. Trying to open a file that is run by the program you are trying to open will sometimes pop up an install shield, and try to install the program again just incase something is missing.


15. The printer won't print / Why can't I print?!
1. No paper
First of all probably the biggest problem here at High Tech High is running out of paper, so if for some reason you print something and you get nothing out, then please check to see if it doesn't have any paper. If it doesn't have any paper then just ask a teacher, and they should be able to help you getting some paper.

2. Can't see printer
If you can't see the printer from the dropdown menu that you chose printers from when you want to print, there is no way you will be able to look for it. (The search tool under the start menu is usually how you would do it, but it is disabled so you won't be able to.) This problem shouldn't happen, but if it does, then either try it on another computer, or ask someone to print it for you. Usually you can find a teacher that will help you.

3. Problem with printer
If there is an error the printer is putting out, please submit a ticket so the IT Department can look at the printer, and please try to print to a printer that you know works.


16. How do I get a specific software package?
If you need a specific program for a class then you will have to submit a ticket and wait for a response back from someone in the IT department. The situation will be looked at and usually resolved quickly, but please do not submit a ticket if you would like a specific piece of software because you prefer it over another. (Ex: I would like FrontPage because I am better with FrontPage then I am with Dreamweaver.)



17. How do I get CD-Rs/floppies?
High Tech High no longer sells CD-Rs or floppies to students. Teachers can optionally distribute CD-Rs and floppies.



18. Can I bring in my own laptop/computer?
Personal Laptops ARE allowed at both High Tech High and High Tech Middle. For more information, check out the High Tech High Personal Laptop Guide




19. How do I get files to and from home?
We have burning station in every quad that you can use but that is time consuming and usually hard to find one that is open. The easiest way to get files to and from home is through the dropbox program or SSH Secure Client program. You install it at your house and you will be able to get files from your "My Documents" here at school. And when you need to get file to school you can just put the file back into your "My Documents."



20. How can I save to My Documents when my disk space quota is filled?
When you have taken up all of your allotted space, then all you can do is try and free up some space. If there are files that you don't need anymore you can get rid of, or lesser used files you can burn onto a cd, on one of the 4 burning stations we have in the greatroom. If you know you have free space, and you literally can't save, then try and save somewhere else for the moment like the shared drive. Then try and logoff and log back on, and move the file into your My Documents folder.



21. How do I use Dreamweaver?
Location: Left hand-middle of your screen. Located on the bottom of the bigger pannel.
Uses: There are two buttons on this panel that you can use. On the right hand side there is the "Layout view", which you be using as a defult in the program. You use this to edit, and to write things within the graphical interface part of Dreamweaver. The button on the left side is the "Standard view", this is what you use when you want to edit the tables that you have made. We will get further into this later in the table section, so for now you dont have to worry about knowing it. (See Figure 1).

This is the panel that is right above the last view panel that we went over. This is used when you want to make tables. You select the button on the right, and then you can draw the tables. Out of my own expierience tables are used by many corporations, and look more professional then frames. Frames can look very well done and professionsal, but I am just saying that a lot of bigger corporations use tables. The button on the left is used to make cells within the tables. Even if you feel that you dont have to, you should still try and draw the cells out, and using them to make the site. (Remember): Cells are made within TABLES, and can only be drawn within tabels.

Location: On the top of the default page that pops up when you start the program. Underneath the file, edit.... buttons. (See Figure 2).
Uses: The first button on this is the show code button. You use this when you want to see the HTML coding that is inside of your page. This button are for people who are advanced in HTML coding or are used to using the notepad to make sites. The next buton in the middle of the first three is the show coding and design view. This is usefull when you know html, and need to see your page at the same time. You will be able to check what you are doing in HTML, or you can just check to see if you need to do something in the design view, becasue you dont know the code for it in HTML.

The next button is the most commonly used one. It is checked on when you start Dreamweave, and is just the design view. It alows you to just drop pictures in and type without having to worry about the coding. Next is a space for you to put in the title of the document of the page. When people go to your site, they will be able to see the title of your page on the top left of the page. And if they were to lower it, on the taskbar they will be able to see the name of your web site. If you dont give a name for this then your web site will show up as Untitled Document, and that doesnt look very professional.

The next button with the two arrows is the "File Managment" button. This button is not important right now, and will most likely not be important to you.

The next button is of a world. This gives you a drop-down menu of three options. The options are preview in internet explorer (F12), Debug in internet explorer (alt+F12), and edit in browser list. The first button will alow you to see what your website is looking like, the middle is to error check you page (most used with Java problems), and the third button is to edit browser menu, which just alows you to change from Internet explorer to something like Netscape.

The next button shoud be a line going around in a circle, and you shouldnt be able to click this, and if you are able to then dont worry about it.

The next is reference button. This will bring up a window on the right side of your screen that can help you and give you advise on how to do specific things.

The next is button you should not be able to click on, and is also nothing that you have to worry about. We will go into how to use this later in the tutorial.

The next is just view options, I can't really tell you how to customize this, you have to play around with it and customize your own settings.


I guess now we can begin the basics on how to get around to making a webpage.

When you are starting a new webpage in Dreamweaver you want to go to "file", and then select new. You will start with a blank page. Now you are ready to begin making things. You can start by just simply typing things into the design screen which is the screen that you have by default. Also you can drag pictures into the screen, or you can go up to the "insert" tab and then select "image". Now you can start putting images into your page.

Now lets look at how to put a link in the page becasue you are going to need it. First you writ a word, lets make it "link" to make things easy.
Link
You have the word. Now what you wanna do is highlight the word, right click on it then select "make link". It will pull up a menu, that will ask you to locate the html document that you want to link it to. (it is most useful if you put all of your files into one folder, or you can make seperate folders but you will have to do more linking so for now put all your files in one folder.) When you select the document that you want, you should see this type of link:
Link
When you see it like this then you can see that it is complete. Now try it and it should work just fine.

Thats it for this tutorial. There will be more comming soon so hang in there (or just ask around for help).



22. How do I change my password?
Changing your password is a very simple and quick process.

There are a couple of things that you need to know and do before you can change your password: You need to know your current password. If you don't know your current password then write a d ticket asking to know the password to your account.

You need to be logged into YOUR account. Now that you are logged into YOUR account you can press Ctrl+Alt+Del and a window will pop up. The window is titled Windows Security and will have four out of six buttons to click on. You now need to click on the bottom-left button named Change Password. At this point another window should pop up titled Change Password. This new window will already have your user name and the domain NTC for where to log in to. You are going to then have to type in your old password. There are now two blank rectangular boxes to type in your new password. Choose what password you now want and type it in to the last two boxes and click on the OK button. If a window pops up telling you that "Your password was successfully canged" then you are done. Just click on the OK button on that window and you will be taken back to the desktop.



23. How do I use SFTP from a Mac?
Click here for instructions.




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